Resident Center Help Center


How do I update my contact information?

To update your contact information, tap on your name on the top-right, then select My account. In your profile, you can now update your contact information, upload a profile photo and edit your emergency contact information. 

Where do I find my lease information?

Once you are logged into Resident Center, your lease information can be found on the Home dashboard towards the bottom of the page. You can also find your lease info by clicking into Payments to find it on that page. 

How do I view announcements from my property manager?

Your property manager will share important news and updates via announcements which will be posted on Resident Center, as well as the resident site. Once you click into Announcements, you will be able to view all announcements, whether read or unread, posted by your property manager in chronological order.

How do I view documents that my property manager has shared?

To view documents that your property manager made available to you, navigate to Documents. From this page, you will be able to view all documents that your property manager has shared with you. You can also search or filter by date uploaded.


How do I make a one-time payment?

To make a one time payment, you can either navigate to the Home dashboard and next to your current balance, click on Make payment or you can navigate to Payments and on the right-hand side, click Make payment.  tab from the navigation bar. From both pages, you can make a one time payment and set up auto payments. 

  • Click Make payment
  • Select amount
    • Choose current balance or select other amount and type in the desired amount to be paid
  • Select payment method
    • Either credit card or Bank account
    • Fill out the required credit card or banking information
  • Fill out billing address
  • Select a date for the payment to be scheduled and click Next

Review your payment details and Submit payment.

How do I schedule a payment for a future date?

After filling out payment details, banking information and billing address details, under ‘Select a date’, click on the calendar icon or type in the date to select a future date. Click Next to review the payment details and Submit payment 

How do I set up an automatic payment?

To make an autopay your entire balance, you can either tap into the Home dashboard or the Payments page and in the current balance box, select Set up autopay.

Steps to help autopay entire balance:


  • Select Set up autopay
  • Select an amount to pay. Your options are:
    • Entire balance (amount may vary each payment cycle)
    • Entire balance up to a maximum amount
    • Fixed amount
  • Select payment method and fill out the required bank account information
  • Fill out billing address
  • Select a date for the payment to be scheduled
    • Tap the payment date field to enter a future date if needed.
  • Select the frequency at which you would like these payments to be made
    • You can choose from: Monthly, Weekly, Every two weeks, Quarterly, Yearly, Every two months, Daily, Every six months, or One-time payment.
  • Review your payment then select Set up autopay
How do I edit or cancel a scheduled payment?

To edit or cancel scheduled payments, navigate to Payments. Under ‘Scheduled payments’, find the payment you wish to edit or cancel and click Edit.

Can I set up more than one automatic payment?

Yes, you can set up multiple automatic payments. To create a second automatic payment, tap Set up autopay from the Home dashboard or Payments page.

What payment methods can I use?

To make payments online you can use either a checking or savings bank account or a Visa, MasterCard or Discover Credit Card.

How do I stop an in-progress payment?

You cannot stop or cancel an in progress payment from the resident site. We recommend reaching out to your Bank for assistance in this case.

How much are late fees on my account?

Late fee policies are determined by your property manager and the details of the late fee policy can be viewed on the bottom of the Payments page.

Where can I see my current balance?

You will be able to see your balance right from the Home dashboard. Or, you can navigate to Payments, where you will be able to see your current balance as well as previous payment history.

How do I pay in person or by mail?

If you prefer to pay in person or by mail, you can find the address to send payments to on the bottom of Payments page, in the ‘Prefer to pay by mail?’ section. 

Can I skip a payment in an autopay series?

You cannot skip a payment in a scheduled auto pay series.

Can I split a payment with my roommates?

Currently, there is no automated way to split a payment with roommates. However, you and your roommates can manually split a payment by individually submitting the portion of the rent you intend to pay.


How do I submit a maintenance request?

If you have a maintenance request for your property manager, you can either tap go to the Home dashboard and scroll down to ‘Open requests’ and click Create request or you can go to the left-hand menu and select Requests and Create request

  • Select which kind of request you’re creating:
    • Maintenance request for issues like leaky faucets, cracked windows, etc.
    • General inquiry for questions about your account, parking policies, etc. 
  • In ‘Type’, you can switch between Maintenance request or General inquiry by selecting Change

Fill out the rest of the request details including the category of request, subject line, a general description, any attachments and scheduling entry permissions. Then click Submit request.

How do I contact my property manager if I have a general question or non-maintenance related question?

If you have a general question for your property manager that are not maintenance related you can create a general inquiry. Navigate to “requests” from the nav bar, or tap “create request” right from the + quick menu on your home dashboard. Choose “general inquiry” for questions about your account, your lease, parking, etc.

  • Add a subject for your inquiry. For example, “Question about parking”.
  • Enter a description and include details about your question. Be as descriptive as possible.
  • Attach images or documents – anything that will help get your question answered faster
    • You can take a picture and upload it to the request right from your phone
  • Submit request
    • Once you submit your request you can track your open request from the dashboard or the requests page
    • Tap on the open request to view the status, and updates from your property manager. You can also submit messages directly to your property manager about the request.
How do I view my request history?

Once you submit a request you can track your open requests from the Home dashboard or the Requests page. From the Requests page, you will also be able to view all historical requests that have been closed.

Tap on a request to view the status, and updates from your property manager. You can also submit messages directly to your property manager about the request.

Renters Insurance

How do I sign up for Renters Insurance?
  • Navigate to the left-hand menu, and under ‘Resident Services’, tap Renters Insurance and then click Purchase policy
  • You will be taken to MSI’s Renters Insurance purchase page where you can:
    • Pick a policy that fits your needs 
    • Customize your policy with a policy start date and details
    • Fill out personal information
    • Provide payment information and complete purchase!
I already have renter’s insurance and don’t need to purchase a policy. Where can I add my existing policy?
  • From the left-hand menu, under ‘Resident Services’, tap Renters Insurance
  • Click Add policy 

Fill out the required policy information and select Save policy.

Rent Reporting

How do I sign up for Rent Reporting?

Report your rent payments and build your credit! This is a monthly subscription at $4.99 a month. 


  • On the left-hand menu, under ‘Resident Services’, select Rent Reporting
  • Read through the information, benefits of reporting your rent and FAQs and then click Sign up
  • Fill out the required personal information including your name, address, email address, phone number and date of birth and click Next
  • Fill out the payment details, agree to the terms of service and click Confirm payment
  • You’re now signed up for Rent Reporting and on your way to building better credit! You will receive an email confirming your subscription.
How do I manage my Rent Reporting subscription?

If you click into Rent Reporting from the left-hand menu, you will be able to view your subscription details and cancel your subscription if needed. You can also view your banking details and update your payment method.


What is Resident Center?
  • Resident Center is the central location where you will manage your new home—all the way from application to move-in, and beyond. Once you submit your application and are approved, your Resident Center account will give you access to your communication preferences, lease details, and payment history. 
  • Based on the property manager/property management company that manages your home, you may also have access to some additional features in Resident Center, like online rent payments, maintenance requests, purchasing renters insurance, and even automatically reporting on-time rent payments.
How do I create a Resident Center account?

If you’re interested in applying for a new home, you can either click on the listing to apply or open the email link shared by your property manager/property management company. Once on the Applicant Center page, create your account by filling in your personal information (first name, last name, email address). After creating the account, you will receive a confirmation email that will prompt you to create your password. You can now log in using your newly created login credentials to access your application.

What features are available to me as an applicant?
  • Online application: Fill out your online application for the rental unit you wish to apply for. If needed, you can always save your progress as a saved draft and complete the application later. You can edit the application as needed before submitting, but cannot make any edits once submitted. You can also add in payment information before submitting, if there are any application fees. 
  • Application status: Easily check the status of your online rental application by logging in to Resident Center at any time. On the dashboard, you will see if your application has been approved or if you need to provide any further information.
  • Tenant Screening: Many property managers require a tenant screening to be completed prior to approving you as a resident. After submitting your application, your property manager will notify and redirect you to Resident Center to complete their tenant screening request. Here, you can easily enter in the required information (e.g. personal information, identity verification), pay the screening fee if required, and submit your tenant screening.
How does my property manager communicate with me about my application?

Your property manager will either email, text message, or call you (depending on the contact information you provide) if they have any questions or need more information regarding your application. You will also be notified once your application has been approved and you can easily check the status right on your Resident Center dashboard.

My application has been approved and I’m now a resident.What happens now?

Congrats on your new home! Your Resident Center account is now ready for you to pay rent, submit maintenance requests, and more—all in Resident Center.